Pre-Service Checklist

Before calling Dream Air for service, take a moment to make sure you're prepared for the appointment. Here are a few things to do in preparation for your service appointment:

Review the troubleshooting guide and be prepared to explain the issues that you're experiencing.

• Check your air filter. A dirty air filter is a common cause of problems.
• Write down the model numbers of all your Equipment.
• Know how long ago your problem began.
• Make sure the system is accessible – remove anything blocking your products.
• Keep pets in a separate room so they don't get overly excited.
• Arrange for an adult (18 or over) to be home to allow entry to your home.
• Provide a phone number to receive a call from the technicians to confirm the service visit.
• If you rent your home, get your landlord's permission to have your system serviced.
• If you discover your heat pump or air conditioner is frozen, shut it off to allow it to thaw before the technician arrives.